eLearning might be replacing traditional, face-to-face learning. However, there are still challenges that many face when constructive feedback is concerned.
Imagine when your employees are taking face-to-face training and the instructor only uses ‘Correct!’ or ‘Incorrect!’ as a response over and over again. It won’t really be beneficial. If we believe that this is not an acceptable way to offer feedback when the trainer is right in front of us, then why is this practice the most common when it comes to eLearning?
There are many digital software such as LMS or authoring tools that often provide dry feedback as an automated response.
If your aim is to promote learning and high-order thinking, it is time to start adopting informative feedback over a corrective one. Your learners need something more substantial in order to improve themselves.
We have shared a few of the approaches that you can use to implement the same.
As the name suggests, explanatory feedback is when you inform the learner in detail about why their response was incorrect. Such type of feedback is context-sensitive as it varies with learners.
Explanatory feedback can be used for those learning experiences in which most errors were made because of lack of knowledge or misconceptions. If your course is designed in a manner where your learners have more than one opportunity to respond, you can remediate those misconceptions.
Use real-world scenarios
Often, learners complain that theory and the use of that theory in the practical world vary significantly. This is why it is best to use real-world scenarios and virtual worlds for your eLearning course.
This gives your learners a chance to make real-life decisions while being in a safe environment. Here, when we talk about the feedback, it will be the consequence of their decisions.
Take training the customer-service staff, for instance. One response can lead to the customer being satisfied but the other might leave them angry.
When you add a hint of gamification to your learning, it’ll not only be more fun but also pretty engaging. You can make use of learning games. When your learner is winning, gaining points, or completing challenges, they often have increased motivation. In this, your feedback can act as an incentive to continue playing and learning.
For example, your player (learner) gets caught up in the game because your instant feedback and constant interaction might be on the basis of the challenge of a particular round. They will use the feedback provided by you if they wish to continue paying.
When you drop a few hints and cues here and there that allow learners to reach closer to the right answer, without actually giving it away, helps to accelerate learning. Such hints are often provided in the epistemic feedback.
These hints allow learners to clarify concepts or fine-tune skills while still tackling a challenge that leads to enhancement of learning.
You can use hints for every incorrect answer. For instance, “Have you considered all the factors?”. This allows learners to think hard and learn more.
Peer to peer feedback
Today, collaboration and social media tools are gaining popularity. These are often used to provide and get feedback from peers or colleagues. You can find many UX-UI design courses on Coursera that are based on such feedback.
You can use discussion forums and encourage your learners to participate there, get into a debate. This will help them gain more insights and work on their perceptions. Learning from peers is often considered a helpful practice.
To conclude, we can say that if we truly want our learning experience to get better, we need to start working on providing better constructive feedback to learners.
There are many ways to offer feedback beyond ‘right or wrong’. You can offer elaborative feedback, use real-world scenarios, or encourage peer-to-peer feedback.